FAQ

On MiviM Exchange, you can buy Bitcoins and other cryptocurrencies almost instantly with MTN Mobile Money, Vodafone Cash & AirtelTigo Money. In fact, any transaction with mobile money should take less than 15 minutes to complete.
Our average customer’s verification time is 3 to 5 minutes, and it takes around 10 minutes for you to receive your Bitcoin.

Please also keep in mind that to buy Bitcoins online, there could be delays in the Bitcoin network (blockchain), which can cause longer confirmation times.
On top of that, to make sure verification takes a mere 3 minutes, submit your documents in good quality with all the fields visible.

Skrill and Neteller are owned by PaySafe and have strict regulations and processes, thus their transfers sometimes take longer (30 - 60 minutes). 

On the other hand transfers sometimes go through as fast as 15 minutes. Kindly contact us in case there is any delay. Be sure to submit your verification documents in good quality and visible fields to forgo any undue delays.

It’s advised that you spend on BTC as much as you can afford to lose. Bitcoin is still a very volatile cryptocurrency that can increase or decrease in value very quickly.
People who are still planning their first Bitcoin purchase often ask, “is it possible to buy half a Bitcoin?” And the good news is, you can buy as much as you want!
It’s possible to buy anywhere from $20 up to $20,000 worth of Bitcoin per day, and $50,000 per month (or the equivalent amount in Cedis (GHS).

If you are looking at which Bitcoin wallet to use when you are buying Bitcoins for the first time, we suggest that you use a mobile phone wallet (Android / iOS) wallet because they are both fast and reliable.
We have tested most of the Bitcoin wallets and came to the conclusion that the best option is Blockchain and Coinbase. It’s everything you need to get started.

When you want to buy Bitcoin, Perfect Money, Skrill or any other cryptocurrency with any means of payment swiftly, it’s important to verify your identity.

This is because most governments see Bitcoin and other cryptocurrencies as money or a digital asset. This has resulted in a series of regulations that cryptocurrency exchanges need to abide by:

Similar to banks, MiviM Exchange requires customers to go through a KYC (Know Your Customer) or ID verification process to confirm the ownership of the customer’s means or mode of payment.
The good news is that the verification process is straightforward and, on average, it only takes 3 minutes to complete. You simply need to upload your government ID (passport, ID card or driving license) in good quality to ensure that our automated system can process and approve it.

1. Register and verify your account
2. Go to the Exchange page (Click on the site's logo) and choose the type of currency you want to send.
3. Choose the type of currency you want to receive.
4. Type in either the money you want to send or the money you want to receive.
5. Press "Exchange".
6. Fill in all essential information.
7. Read and Agree to the Terms of Services and press "Exchange".
8. Complete a payment using details provided in the order description, those you can find in your Dashboard section.
9. Please wait while our operator checks and verifies your payment.
10. Check real time status of your order on your Dashboard.

To get full access for all types of currencies you’ll definitely need to verify your account. In some specific cases you can complete your exchange without a verified account.

Bitcoin (BTC) is the world’s first decentralised cryptocurrency created in 2009 by Satoshi Nakamoto, whose true identity is still yet to be confirmed. It follows a set of ideas first introduced on a white paper, published on October 31, 2008.

Bitcoin uses peer-to-peer technology to facilitate payments that require no central authority to operate. Individuals who contribute computing power to the Bitcoin network, also known as ‘miners’, are incentivised by rewards and transaction fees paid in Bitcoin. One Bitcoin is divisible to eight decimal places, and the smallest unit is known as a satoshi.

No, if you have already made a payment using the details provided in the order description, then this order is considered as completed and cannot be cancelled.

No. A cancelled order can not be reopened.

Just like with Bitcoin on the blockchain we have implemented an easy way to confirm or check the progress of any order provided you have the hash number of that particular order. A clickable link is generated and sent to your email as soon as any order is made but you could also just add the hash number to the following url - https://www.mivimexchange.com/order/************** Where the asterix represent your hash number or anyone's.

Just activate the 2FA in your account settings and a new random key will be sent to your email whenever you try to log in.

You can restore it by using our Password Recovery Service.

What will happen with the pictures of my documents after I send them to you? How will these pictures be used? Where do you store them and how can I be sure they won't be used to make me potential harm in future?

The photos that you upload are then shared with 3rd party partner for KYC/AML and Document verification checks.
We can’t disclose the company name for security reasons, but the company is a national leader in this segment.

The documents are stored on a secure server without public access to the Internet for safety reasons, even you after uploading the documents do not have an access to them to ensure that in case your account at MiviM Exchange had been compromised, nobody would be able to get access to your personal information.

The verification process is usually conducted within 15 minutes, but in some cases it can take up to 24 hours.